Sales & Growth

Appointment Setting

Booked meetings delivered straight to your sales team.

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Customer satisfaction

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Average cost saved

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Avg. response time

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Coverage

Appointment Setting
Overview

Appointment Setting that delivers results

Stop chasing calendars. We qualify prospects and book meetings with decision-makers, so your reps spend their time selling instead of scheduling.

More meetings
Qualified attendees
Fewer no-shows
Why Appointment Setting matters
Why it matters

Why high-performing appointment setting matters

The difference between average and exceptional operations shows up in your numbers — retention, cost-to-serve, and growth. Our teams are built to move those metrics in the right direction.

  • Qualification

    Only book the right prospects.

  • Calendar Management

    Seamless scheduling and invites.

  • Reminders & Confirmations

    Reduce no-shows with follow-up.

Across Every Channel

Comprehensive Appointment Setting across every customer channel

Our teams support every stage of the journey — delivering consistent, high-quality experiences across phone, chat, email, and social.

Qualification

Only book the right prospects.

Friendly, trained specialists handle every interaction with care — keeping quality high and your customers loyal across all channels.

  • More meetings
  • Qualified attendees
  • Fewer no-shows
Qualification
QualificationActive
  • More meetings
  • Qualified attendees
  • Fewer no-shows
Service Levels

Service levels designed around your customer experience

These aren't aspirational dashboards. They're contractual SLAs with financial accountability if we miss — measured outcomes, not promises.

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Avg service level

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Speed of Answer

Calls answered within 20 seconds

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First Contact Resolution

Issues resolved on the first interaction

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Quality Assurance

Scorecard, calibrated weekly with you

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CSAT

Post-interaction satisfaction

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Abandonment

Callers lost before reaching an agent

What we deliver

Inside our Appointment Setting

Dedicated specialists handling each part of the service, end to end.

Qualification

Only book the right prospects.

Calendar Management

Seamless scheduling and invites.

Reminders & Confirmations

Reduce no-shows with follow-up.

Handoff Notes

Reps get full context before the call.

Security & Compliance

Your data, handled like it's our own liability

Security isn't a feature — it's the foundation. Every engagement runs on strict, audit-ready controls.

HIPAA Compliant
ISO 27001
SOC 2 Type II
GDPR Ready
  • Role-based access controls
  • Encryption in transit and at rest
  • Signed BAAs and NDAs
  • Audit trails and monitoring

Security, compliance & standards

HIPAA Compliant
ISO 27001
SOC 2 Type II
GDPR Ready
256-bit Encryption
Signed BAAs
24/7 Monitoring
Audit-Ready Processes
How We Work

A proven path from onboarding to results

  1. 1

    Discover & Assess

    We audit your current workflows, payers, and KPIs to find revenue leakage and quick wins.

  2. 2

    Design & Onboard

    A dedicated team is configured to your systems and SOPs, with HIPAA-compliant security from day one.

  3. 3

    Operate & Optimize

    We run daily operations while continuously improving first-pass yield and turnaround time.

  4. 4

    Report & Scale

    Transparent dashboards keep you in control as we scale capacity up or down with your needs.

Client Stories

Trusted by teams delivering exceptional results

AxisCare became a true extension of our team. Response times dropped and our CSAT climbed within the first quarter.

Sarah M.

VP, Customer Experience

FAQ

Frequently asked questions

We offer flexible models — dedicated FTEs, transaction-based, or percentage-of-collections for billing — tailored to your volume and goals. Book a consultation for a custom quote.

Most engagements onboard within 1–2 weeks, starting with a workflow audit and a configured, trained team aligned to your systems and SOPs.

Yes — you get a dedicated, trained team that works as an extension of your staff, with transparent reporting and a single point of contact.

Ready to maximize your revenue and scale operations?

Book a free consultation and we'll map out a tailored medical billing and BPO solution for your organization.