Privacy Policy

This Privacy Policy explains how AxisCare Solutions ("AxisCare," "we," "us," or "our") handles information collected through our website at axiscaresolutions.com and in the ordinary course of our business relationships. It applies to website visitors, prospective clients, and general business contacts. It does not govern Protected Health Information (PHI) that we process on behalf of healthcare clients; that information is handled separately under HIPAA and the applicable Business Associate Agreement, as described further below. By using our website or contacting us, you acknowledge the practices described in this policy.

Scope of This Policy

AxisCare is a US-based, healthcare-focused Business Process Outsourcing company providing services such as medical billing, revenue cycle management, coding, customer support, back-office administration, and dispatching. This policy addresses the personal and business information we collect from and about people who visit our site, submit inquiries, or engage with us commercially. It is intended for a general US audience and should be read together with our Cookie Policy and the information available on our security page.

Information We Collect

We collect information in two main ways: information you provide to us directly, and information collected automatically when you use our website.

Information You Provide

When you complete a contact form, request information, or otherwise communicate with us, you may submit details such as your name, email address, telephone number, company or organization, and the contents of your message. If you email us or engage with our team, we also retain the correspondence and any information you choose to include in it.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect usage and technical data, including your IP address, browser type, device and operating system information, referring pages, the pages you view, and the dates and times of your visits. This device, log, and usage data is gathered through cookies and similar technologies and helps us operate, secure, and improve the site.

How We Use Information

We use the information we collect for legitimate business purposes, including to:

• Respond to your inquiries, requests, and messages, and follow up regarding potential or existing services;
• Provide, manage, and perform our services and business relationships;
• Operate, maintain, analyze, and improve our website and its content and functionality;
• Protect the security and integrity of our systems, detect and prevent fraud or misuse, and troubleshoot technical issues;
• Comply with applicable laws, regulations, and legal obligations, and enforce our terms and agreements.

Cookies and Similar Technologies

We use cookies and similar technologies to enable core site functionality, remember preferences, and understand how visitors use our site through analytics providers. You can manage cookies through your browser settings. For details about the categories of cookies we use and your choices, please review our Cookie Policy.

How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money or other valuable consideration. We may share information in the following limited circumstances:

• Service providers and subprocessors: with trusted vendors who perform functions on our behalf, such as website hosting, analytics providers, communications, and IT support, under obligations to protect the information;
• Legal requirements: when we believe disclosure is reasonably necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of AxisCare, our clients, or others;
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, use, alteration, or disclosure. Additional information about our security practices is available on our security page. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal and business information for as long as reasonably necessary to fulfill the purposes described in this policy, including to respond to inquiries, maintain business relationships, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to the information we hold about you, to request correction of inaccurate information, to request deletion, and to opt out of certain uses. Residents of California and other US states with comprehensive privacy laws may have specific rights under laws such as the CCPA/CPRA, including the right to know, delete, and correct personal information, and the right to non-discrimination for exercising those rights. Because we do not sell personal information, no opt-out of sale is required, but you may still submit related requests. To exercise any of these rights, contact us at info@axiscaresolutions.com or through our contact page page. We will verify and respond to your request as required by applicable law.

HIPAA, PHI, and Business Associate Obligations

When AxisCare processes Protected Health Information on behalf of a healthcare client, we act as a Business Associate under HIPAA, and our handling of that PHI is governed by the applicable Business Associate Agreement (BAA) with that client, not by this website Privacy Policy. This policy concerns website visitors and general business data only. If you are a patient or individual whose PHI may be handled in connection with our services, please direct privacy questions to the healthcare provider or covered entity that maintains the relationship with you.

Third-Party Links

Our website may contain links to third-party websites or resources that we do not operate or control. This policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is intended for a business audience and is not directed to children. We do not knowingly collect personal information from children under 16 (or under 13, as applicable under US law). If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

International Users and Data Transfers

AxisCare is based in the United States, and our website and operations are hosted and managed in the US. If you access our site from outside the United States, you understand that your information will be processed in the US, where data protection laws may differ from those in your jurisdiction. By using our website, you consent to the transfer and processing of your information in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" indicator on this page. We encourage you to review this policy periodically. Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at info@axiscaresolutions.com or through our contact page page. AxisCare Solutions is located at 30 N Gould St, Ste 37805, Sheridan, WY 82801, USA. This policy is governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law principles.