Your data, protected at every layer
Healthcare-grade security is the foundation of everything we do. Here's how AxisCare safeguards PHI, hardens our infrastructure, and keeps your clients' and patients' information confidential.
A serious commitment to protecting PHI
AxisCare Solutions was built inside US healthcare, so protecting Protected Health Information (PHI) isn't an add-on for us — it's the foundation of how we operate. We handle PHI in line with the HIPAA Privacy and Security Rules, with documented policies, workforce training, and administrative, physical, and technical safeguards at every step.
Our commitment is simple: only the right people touch your data, only for the right reasons, and every access is controlled, logged, and auditable.
How we protect Protected Health Information
- Access to PHI is limited to trained, authorized staff on a strict need-to-know (minimum-necessary) basis.
- Mandatory, recurring HIPAA training for every workforce member who may handle PHI.
- PHI is encrypted in transit and at rest and is never stored on unauthorized or personal devices.
- Administrative, physical, and technical safeguards mapped to the HIPAA Security Rule.
- Documented incident-response and breach-notification procedures.
- Signed confidentiality agreements for every team member with access to sensitive data.
Defense in depth, from the network to the record
Multiple layers of technical safeguards protect your data against loss, interception, and unauthorized access.
Data encryption
Sensitive data and PHI are encrypted at rest using strong, industry-standard encryption (such as AES-256) so information is unreadable if it is ever intercepted.
Secure data transmission
All data moves over encrypted channels (TLS/HTTPS). PHI is never sent over unencrypted email or unsecured connections.
Access controls
Role-based, least-privilege access with unique credentials. Permissions are reviewed regularly and revoked promptly when roles change.
Firewalls
Network firewalls and endpoint protection guard our environments against unauthorized access and intrusion attempts.
Secure infrastructure
Hardened, access-controlled environments hosted with reputable, compliance-oriented providers and kept current with security patches.
Regular security monitoring
Continuous monitoring, logging, and audit trails help us detect, investigate, and respond to anomalies quickly.
Multi-Factor Authentication (MFA)
Where applicable, access to systems that handle sensitive data is protected with multi-factor authentication. Requiring a second verification factor beyond a password means a stolen or guessed credential alone can't open the door — a simple, powerful barrier against unauthorized access.
Business Associate Agreement (BAA)
AxisCare is ready to execute a Business Associate Agreement with covered entities and healthcare organizations whenever one is required. A signed BAA formalizes our responsibilities for safeguarding PHI under HIPAA — so your compliance obligations are covered before any data changes hands.
Request a BAAYour information stays your information
Client and patient information is treated as strictly confidential — during an engagement and after it ends. Confidentiality isn't a policy we point to; it's how our teams are trained to work every day.
- Every team member signs a binding non-disclosure agreement before handling any client or patient data.
- Information is shared internally only on a need-to-know basis, never beyond the people doing the work.
- Client data is never sold, shared, or reused for any purpose outside the agreed scope of work.
- Records are retained and securely disposed of in line with client and regulatory requirements.
Sensitive documents, exchanged safely
We never leave sensitive information exposed in transit. Documents move through encrypted, access-controlled channels — not open inboxes.
How we share sensitive files
- Encrypted client portals and secure SFTP for exchanging documents and files.
- TLS-encrypted transfers with password-protected, time-limited (expiring) links.
- No PHI or sensitive data sent as unencrypted email attachments.
- Permissioned, access-logged file shares so every download is accountable.
Physical & operational safeguards
Security isn't only digital. These everyday controls protect your data in our facilities and across our operations.
Encrypted email
Business email is encrypted, and PHI is never transmitted in plain text.
24/7 CCTV coverage
Work areas are monitored around the clock by CCTV as part of our physical security controls.
Associate agreements in place
Business Associate Agreements and NDAs are executed with clients and staff before any data is handled.
Certified, trained staff
Coders hold ICD-10 / CPT / HCPCS certification, and every team member completes mandatory HIPAA training.
Security and standards you can audit
Accuracy is only half the promise — the other half is protecting the data and trust behind it. We hold ourselves to recognized international standards, backed by layered safeguards at every step.
ISO 9001
Quality Management System
Standardized, repeatable processes and disciplined quality control across every engagement.
ISO 27701
Privacy Information Management
An extension of ISO 27001 dedicated to protecting personal and sensitive data.
ISO 22301
Business Continuity Management
Disaster-recovery and continuity planning that keeps operations running through disruption.
COPC Certified
Customer Operations Standard
The BPO-industry benchmark for contact-center and customer-service performance.
Data security & compliance safeguards
HIPAA Compliance
Audit-ready processes aligned to the HIPAA Privacy & Security Rules.
Signed NDAs
Every team member is bound by strict confidentiality agreements.
Business Associate Agreement
Formal BAAs executed with our covered-entity clients.
Secure Workstations
Locked-down, monitored devices with controlled data access.
VPN Usage
Encrypted connections for all remote and on-site work.
Access Control Policies
Role-based, least-privilege access to every system.
Employee HIPAA Training
Mandatory, recurring HIPAA training for all staff.
Cyber Liability Insurance
Coverage that stands behind our security commitments.
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